Shipping policy

Finnex Shipping Policy

Thank you for choosing Finnex! This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our company. By placing an order with Finnex, you agree to the terms stated below.

Processing and Shipping Timeframes
Orders are typically processed and dispatched within 2 business days (excluding weekends and holidays) from the date of purchase unless otherwise stated on the product page. Shipping timeframes vary based on the destination, shipping method, and carrier.

Please note that estimated delivery dates provided by carriers are subject to factors beyond our control, including weather conditions, carrier delays, and customs processing. While we make every effort to ensure timely delivery, we cannot guarantee specific arrival dates.

Shipping Destinations
Finnex currently ships to addresses within the lower 48 United States. If you are located outside this area and require shipping, please contact our customer support team to discuss possible options.

Shipping Charges
Shipping charges are calculated at checkout based on the destination, package weight, dimensions, and selected shipping method. Any applicable taxes, customs duties, or additional fees imposed by local authorities are the responsibility of the recipient and may be collected at the time of delivery.

Order Tracking
Once your order has been shipped, you will receive a tracking number and carrier details (if available). Tracking updates may take time to reflect in the carrier’s system, so we appreciate your patience.

Shipment Delays or Issues
While we strive for timely deliveries, unforeseen circumstances may occasionally cause delays. If your order is significantly delayed or encounters an issue in transit, please contact our customer support team for assistance.

Undeliverable Shipments
If a shipment is refused or undeliverable due to incorrect or incomplete address information provided by the customer, it may be returned to us. Any additional shipping costs for reshipment will be the responsibility of the customer.

Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to initiate a claim and, if applicable, arrange for a replacement or refund in accordance with the carrier’s investigation and claim resolution process.

Policy Updates
Finnex reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting the updated version on our website.

For any questions or concerns regarding our shipping policy, please contact our customer support team.

Thank you for choosing Finnex! We appreciate your business and trust in our products and services.