Contact

Thank you for choosing Finnex! We value your feedback and are here to assist you. To ensure efficient and prompt communication, we kindly request that you direct your questions, concerns, and inquiries to our dedicated customer service email address: customer_service@finnex.net.

Email is our preferred method of contact as it allows us to provide detailed and tailored responses to your specific needs. Our customer service team is committed to addressing your queries in a timely manner, typically within 24 to 48 business hours.

When contacting us via email, please keep the following guidelines in mind:

  1. Subject Line: To help us better understand the nature of your inquiry and assist you promptly, please provide a clear and concise subject line. This will enable us to prioritize and categorize your email accordingly.

  2. Detailed Description: When composing your email, kindly provide a detailed description of your question or issue. The more specific and clear you are, the better we can assist you. Including relevant order numbers, product names, or any other pertinent information will help us address your inquiry more effectively.

  3. Contact Information: Please ensure that your contact information, including your full name and preferred method of contact (if different from email), is clearly stated within the body of the email. This will allow us to reach out to you with any additional questions or updates, if necessary.

  4. Attachments: If you need to include any attachments, such as screenshots, images, or supporting documents, please ensure they are relevant to your inquiry and within the acceptable file size limits.

  5. Response Time: Our customer service team strives to provide a timely response to all emails. Please note that response times may vary based on the volume of inquiries we receive, but we aim to address your concerns within 24 to 48 business hours.

We appreciate your cooperation and understanding in adhering to these guidelines, as they enable us to serve you better. Our commitment is to deliver exceptional customer service, and your feedback plays a vital role in helping us improve our products and services.

Thank you for choosing Finnex as your trusted partner. We look forward to assisting you via email at customer_service@finnex.net.